F.A.Q.
When is your next release?
I add new creations to my website each Thursday at 4pm nzt. There will be a countdown on my website with updates & pixie peeks are added to my Instagram & Facebook though out the week.
Do you make to order?
I create freely with the Pixies & weaving with Dragons. I create in sizes 6 -20 & release batches as I can. Follow me on instagram to see Pixie Peeks { @hazelmage_clothing } Some times I have PYCSI listings which mean you can pick your own colours & size, I create freely to make something magic for you! These listings are snapped up quickly so keep watch x
I've ordered a readymade item, when will it ship?
Ready to ship creations are sent most weekdays, depending on how many orders I get. It may take a few days after a busy release.
How long will my order take once shipped?
Within New Zealand we use Aramex and delivery time is 1 - 3 working days.
Internationally we use DHL and delivery time is 1 - 2 weeks. All packages are tracked.
What is your returns policy?
You're welcome to exchange your product for credit as long as you haven't worn it & make contact within 3 days of receiving it. You will be sent a credit note once the item has been received back. I do not offer refunds on change of mind returns & postage is at your cost. You can reply to your order email to begin this process.
Where are you based? Do you have a shop?
My studio is based in Ōtorohanga, New Zealand. I sell online & my studio is by appointment only.